Current Issue Status HR 8.9: Help Inquiry Follow-Up
This page is being provided to help distributed HRIS end users stay informed about current Version 8.9 issues that have either recently been resolved or are currently being worked to a resolution.
The intent of this communication is not to list all system problems that are being experienced, but to provide awareness about system issues that:
- impact critical business services.
- have impact on impending deadlines.
- effect a large group of people or system users.
OIT and OHR centralized service areas are working diligently to address all production issues in a timely manner. This page will provide interim follow-up in cases where staff may not be able to contact each person immediately.
| Component | Issue | Description | Status | Action/Work Around |
|---|---|---|---|---|
Hiring
|
Access error in "Add a Person" component |
When entering new hire information for employees from a foreign country in the "Add a Person" component an access error occurs after clicking the "Add the Relationship" button. | A system fix was implemented on April 3, at approximately 3:00 p.m. Impacted end users were contacted at this time. | Any new issues should be reported to the HRIS Help Desk. |
| Job Data | "Search by National ID" page |
Search by National ID page is not visible. | This issue is resolved. The ÒSearch by National IDÓ page has been replaced by the ÒSearch/MatchÓ page. | Please use "Search for People" page instead of the "Search by National ID" page. The Path is:
On the "Find an Existing Value" page click "Search", then select OS_HR_PARM1. Enter the National ID, tab out, and click the Search button. |
| Timekeeping | Timesheet JED Overrides |
Problems have been encountered when trying to do JED overrides for employees with multiple records on a record that is greater than "0". | A system fix was implemented on April 5, at approximately 4:00 p.m. | PET's will need to be processed for any JED overrides that were not able to be saved prior to the Timekeeping deadline 4/4. Please contact your Payroll Analyst for assistance. |
Incorrect Leave Balance |
Incorrect leave balances displaying on the timesheet page. |
A system fix was implemented on April 3. |
If you were unable to enter leave time for PP20 due to this error, process PPA's for the time with PP21. |
|
| Negative leave balance error message | An inaccurate negative leave balance error message would occur when submitting sick and vacation time. | A system fix was implemented on April 4, for the biweekly payroll. OIT is currently working on resolving the issue for Monthly employees. | Biweekly leave time should be processed as PPA's with PP 21, Monthly exceptions can be processed as soon as a fix is implemented. | |
Additional Pay
|
Error message in "Additional Pay" component |
"Additional Pay" error message related to inactive earnings codes RCH and LCT. | This issue is currently under investigation. | If you receive this error message, please contact your Payroll Analyst to ensure Additional Pay entries will be processed. |
| Positions & Job Openings | No issue updates at this time |
