Technical Support Information

Overview:

This site contains information pertaining to the University Enterprise Systems listed below:

• PeopleSoft applications: Financials 8.x (includes General Ledger, Asset Management, Procurement, Grants) and Human Resources 8.x.
• ASSIST pages: Online help tool for the PeopleSoft Financial and Human Resources Systems.
• eReports Portal: University reporting repository.

Standards for minimum and recommended computer configurations can be found in the 8HELP Knowledge Base.

Web Browsers:

Below are the browsers and operating systems supported by Oracle for use with the Peoplesoft-based Administrative Systems. Contact your IT Support person or 8-HELP if you are unsure if your workstation meets the requirements. This information is subject to change (last updated 6/8/09).

• Key:
  • P = PeopleSoft compatible
  • E = eReport
  • e* = Known incompatibility with eReports
  
  
• Note to Macintosh users:
• For eReports access, Mac users must connect to Citrix and use Internet Explorer 7.
• Per the table above, SIS (and DARS) may be accessed using the following browsers on OS X: Netscape 7.2, Firefox 1.5, Firefox 2.0, Firefox 3.0, Mozilla 1.7, Sarfari 2.0.4, and Sarfari 3.0.4.

Compatible Browsers for OSU Administrative Systems

Browser	Win XP	Vista	Win Server 2003	Linux	Unix	MAC OSX	MAC OS9
Netscape 7.2	P			P	P	P	P
Netscape 8.1	P
IE6	P/E	E	P/E
IE7	P/E	P/E	P/E
IE8	P/e*	e*	P/e*
Firefox 1.5	P/E	E	P/E	P	P	P
Firefox 2.0	P/E	E	P/E			P
Firefox 3.0	P	P				P
Mozilla 1.7	P			P	P	P
Safari 2.0.4						P
Safari 3.0.4						P

General Information:

• Popup Blocker configuration information for PeopleSoft applications and eReports systems:

  The Windows XP SP2 release contains a native popup blocker. After this update is installed on your computer, you must configure Internet Options to allow popup windows coming from the PeopleSoft applications and eReports system domain (erp.ohio-state.edu). Detailed instructions for configuring XP's Internet Options.

  If you have the Goggle popup blocker installed on your computer, you will need to turn it off. The symptom is the icon appears when you try to print a popup report (Deposit, Journal Entry) from a PeopleSoft application. Detailed instructions for disabling Google popup blocker.

• Macintosh users only: You must use the Citrix client to access PeopleSoft and eReports Portal applications. Information on configuring the Citrix client is available for both Mac OS X (v10.x) and Mac Classic (v9.x) users. Click on the link below that applies to your Macintosh.

  Configuring Citrix ICA for Mac OS X.

  Configuring Citrix ICA for Mac Classic.

eReports Portal Information:

Firewall configuration information:

eReports Web Servers require users have outbound access to https 443 and 8443.

eReports 9 technical support information:

• Detailed information on configuring Internet Explorer and Firefox for use with eReports 9:

Browser Configuration Guide for Internet Explorer.

Browser Configuration Guide for Firefox.

• Interactive Reporting Web Client Installation guides and software download:

eReports 9 IR Web Client Installation Guide for Internet Explorer.

eReports 9 IR Web Client Installation Guide for Firefox.

eReports 9 IR Web Client Stand-alone Installation Guide for DNAs.

Stand-alone IR Web Client Installation Software.

• Interactive Reporting (IR) Web Client test can be completed via the following links:

eReports 9 IR Web Client Test

Note: The IR Web Client tests require a valid username and password to log in to eReports. DNAs should contact access@osu.edu to request access to eReports.

Administrative Systems home

return to top