Technical Support Information

Overview

This site contains information pertaining to the University Enterprise Systems listed below:

• PeopleSoft applications: Financials 8.x (includes General Ledger, Asset Management, Procurement, Grants) and Human Resources 8.x.
• ASSIST pages: Online help tool for the PeopleSoft Financial and Human Resources Systems.
• eReports Portal: University reporting repository.

Standards for minimum and recommended computer configurations can be found in the 8HELP Knowledge Base.

Important Message:  eReports does not support the use of Internet Explorer 8 (IE8) and users are advised NOT to install this update.  For users that have already installed IE8, the eReports Team recommends that users uninstall IE8 and revert back to Internet Explorer 7.  Until an update is provided and deployed by OSU to support IE8, it is recommended that users continue to use Internet Explorer 7 to access eReports. Oracle has also not certified IE8 at this time for use with PeopleSoft.

Should IE8 need to be uninstalled, see the instructions provided on the Microsoft site.

General Information

• Popup Blocker configuration information for PeopleSoft applications and eReports systems:

  The Windows XP SP2 release contains a native popup blocker. After this update is installed on your computer, you must configure Internet Options to allow popup windows coming from the PeopleSoft applications and eReports system domain (erp.ohio-state.edu). Detailed instructions for configuring XP's Internet Options.

  If you have the Goggle popup blocker installed on your computer, you will need to turn it off. The symptom is the icon appears when you try to print a popup report (Deposit, Journal Entry) from a PeopleSoft application. Detailed instructions for disabling Google popup blocker.

• Macintosh users only: You must use the Citrix client to access PeopleSoft and eReports Portal applications. Information on configuring the Citrix client is available for both Mac OS X (v10.x) and Mac Classic (v9.x) users. Click on the link below that applies to your Macintosh.

  Configuring Citrix ICA for Mac OS X.

  Configuring Citrix ICA for Mac Classic.

eReports Portal Information

Firewall configuration information:

eReports Web Servers require users have outbound access to https 443 and 8443.

eReports 9 technical support information:

• Detailed information on configuring Internet Explorer and Firefox for use with eReports 9:

Browser Configuration Guide for Internet Explorer.

Browser Configuration Guide for Firefox.

• Interactive Reporting Web Client Installation guides and software download:

eReports 9 IR Web Client Installation Guide for Internet Explorer.

eReports 9 IR Web Client Installation Guide for Firefox.

eReports 9 IR Web Client Stand-alone Installation Guide for DNAs.

Stand-alone IR Web Client Installation Software.

• Interactive Reporting (IR) Web Client test can be completed via the following links:

eReports 9 IR Web Client Test

Note: The IR Web Client tests require a valid username and password to log in to eReports. DNAs should contact access@osu.edu to request access to eReports.

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