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Communications

  • How do we communicate with departments?
  • How can departments communicate with Enterprise Networking?


    • Enterprise Networking uses several means to communicate, besides the use of newsgroups, and listserves we also depend on the department network administrators in the campus community. Since we do not have access to every user on campus, we rely on DNAs to inform about network policies and as well as inform us on issues effecting their departments.

    How do we communicate with departments?

    Enterprise Networking has several methods of communication with the user community. For general notices are posted to several newsgroups osu.general,osu.network,osu.faculty,osu.staff,osu.www along with major planned outage notices also in OSUToday.

    Along with the news group postings, we also use a few listserves, distcons@lists.acs.ohio-state.edu is the "Distributed Consultants" mailing list for computer support staff through out campus, along with the OIT staff who work with them. We also use the dna-private list serve, this list serve is mandatory for Department Network Administrators, and is limited to only DNAs and OIT support staff.

    Besides electronic communication Enterprise Networking also hosts public Network Working Group (NETWOG) discussion groups, NETWOG is from 2-3pm the second Thursday of odd months in 120 Baker Systems.

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    How can departments communicate with Enterprise Networking?

    If you need to report a network outage to Network Engineering, contact the OIT Help Desk (8help@osu.edu or 688-help) so that it can be assigned a ticket and tracked in our support system. Also, recently we have added an engineer on call option for the times when 8-help is not open and a network outage occurs.

    If you would like to contact the Engineering group for a consultation or design issue, you can contact us at osunet@osu.edu.

    For questions about the systems that Network Information Systems maintains, you can contact the OIT Help Desk (8help@osu.edu or 688-help).

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