Streaming Troubleshooting
Test Streams
Click the images below to view a test clip in the selected media format to ensure that you will be able to play streaming media clips. The video quality of the test clip may be poor to service the broadest audience.
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Tips and Pointers
Below are the most common fixes to issues that cause problems while trying to view a streaming file. If after checking each of the items listed below you are still having problems viewing streams, please submit a Browser Hawk diagnostic report.
- Make sure your player and browser are updated to the newest versions
- Empty your browser's cache/temporary files
- Ensure you are not being blocked by a firewall
- Disable all proxy settings unless specifically required by your ISP
- Confirm the correct connection speed is selected within the player
- To view secure RealMedia clips, you must have the DRM plug-in installed.
RealPlayer Settings & Extended Functionality
Please visit our RealPlayer page for instructions on how to change the most commonly needed settings such as connection speed, captions, and DRM.
Browser Hawk
Browser Hawk is a diagnostic tool that examines many aspects of your computer and it's network connection and submits a full report to us so that we may better diagnose any troubles you may be experiencing. Please include a description of the exact problem you are experiencing and the URL, if applicable, when prompted.
Click here to submit a BrowserHawk report for diagnosis.
